Frequently asked questions
How long will it take until I get an answer?
We will answer the initial request within 48 hours. The form of further contact will be coordinated with you in the following emails.
Why do I have to login?
Your email address will be transferred to a safe server via the secure login. Here, a mailbox will be set up that only you can access with your password. The online counselors will have to first log in there as well. If we would send a “normal” email, your privacy would not be protected enough. It would be similar to sending a postcard which is readable for everybody as well.
Why do I have to logout?
You can image logging out as closing a room off for unauthorized access. If you do not log out, you are still logged in. That would enable another person to reload our homepage and read your emails. You can find the logout button in the upper right corner of the page.
In case of technical issues, please contact AYGOnet directly via email.
If you don’t agree with the respective consult, you can contact the bff’s arbitration board.
bff: Bundesverband Frauenberatungsstellen und Frauennotrufe.
Frauen gegen Gewalt e.V.
– Schlichtungsstelle –
Petersburger Straße 94
Fax: 030 32299501